Privacy Policy

Effective Date: October 9, 2025

Landsasa ("we," "our," or "us") is committed to protecting your privacy in accordance with the Kenya Data Protection Act, 2019 and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [landsasa.com] (the "Site") or use our services, including listing properties as a seller or inquiring about properties as a buyer. By accessing or using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect the following types of information:

Personal Information

  • Contact Details: Name, email address, phone number, and postal address provided when you register an account, list a property, make an inquiry, or contact us.
  • Account Information: Username, password, and preferences associated with your user profile.
  • Property-Related Data: For sellers, details about properties listed, such as descriptions, locations (e.g., counties, sub-counties, wards in Kenya), photos, pricing, and documents like title deeds. For buyers, details from inquiries, such as property preferences or messages to sellers.
  • Payment Information: Transaction details, such as M-Pesa transaction codes or STK Push data, when applicable for inquiries or payments (processed securely via third-party providers).

Non-Personal Information

  • Usage Data: Information about your interactions with the Site, including IP address, browser type, device information, pages visited, time spent on pages, and referral sources.
  • Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar technologies (see our Cookie Policy below).

We collect this information directly from you (e.g., via forms), automatically through your use of the Site, or from third parties (e.g., analytics providers or payment processors like M-Pesa).

2. How We Use Your Information

We use your information for the following purposes, in compliance with Kenyan law:

  • To provide and improve our services, such as facilitating property listings, buyer inquiries, and communications between users in Kenya.
  • To manage your account, process transactions (e.g., M-Pesa payments), and respond to your requests or support inquiries.
  • To send you updates, newsletters, or marketing communications (with your consent, as required by the Data Protection Act, 2019).
  • To analyze Site usage, detect security issues, and prevent fraud or abuse.
  • To comply with legal obligations, such as those under the Data Protection Act, 2019, or to enforce our terms and protect our rights.

3. Sharing Your Information

We do not sell your personal information. We may share it in these limited circumstances:

  • With Service Providers: Third-party vendors (e.g., hosting, analytics, or payment processors like M-Pesa) who assist us, bound by data protection agreements compliant with Kenyan law.
  • Between Users: When you list a property or inquire, relevant details (e.g., contact info, property details) may be shared with the other party to facilitate communication.
  • For Legal Reasons: If required by Kenyan law, court order, or to protect the safety of users or the public.
  • In Business Transfers: If Landsasa is acquired or merged, your information may be transferred as part of the assets, with safeguards to ensure compliance with the Data Protection Act.

4. Data Security

We implement reasonable security measures, such as encryption and access controls, to protect your information from unauthorized access, loss, or misuse, as required by the Data Protection Act, 2019. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Under the Kenya Data Protection Act, 2019, you have the following rights:

  • To be informed about how your personal data is used (this policy fulfills that obligation).
  • To access, correct, or delete your personal information.
  • To object to or restrict certain data processing, including marketing communications.
  • To request data portability, where applicable.
  • To lodge a complaint with the Office of the Data Protection Commissioner in Kenya.

To exercise these rights, contact us at [info@landsasa.com]. We will respond within the timelines set by Kenyan law (typically 30 days).

You can also manage cookies through your browser settings (see Cookie Policy below).

6. Children's Privacy

The Site is not intended for children under 16, in line with Kenyan data protection laws. We do not knowingly collect information from children. If we learn we have, we will delete it promptly.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by Kenyan law. For example, account data may be retained while your account is active, and transaction data may be kept for audit purposes as mandated.

8. International Data Transfers

If you use our Site from Kenya, your data is primarily processed in Kenya. However, some service providers may process data outside Kenya. We ensure appropriate safeguards, such as contractual clauses, to comply with the Data Protection Act, 2019 for cross-border transfers.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date. Continued use of the Site after changes constitutes acceptance.

10. Contact Us

For questions or to exercise your rights, contact us at:

You may also contact the Office of the Data Protection Commissioner in Kenya for complaints or further inquiries.